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Quality Charter

La compagnie du Chocolat, spécialiste chocolat, charte qualité

We guarantee your choice of assortment

The delivered assortment must correspond to what was ordered, as presented on our website.

We guarantee the 'volume-price' ratio

La Compagnie du Chocolat offers a range of prices for each type and size of product. The size of the product corresponds to a specific chosen price. The weight shown is minimum net weight.

We guarantee the quality of our products

Each product we deliver has a best before date, guaranteeing the freshness of our products.

We guarantee delivery times

At La Compagnie du Chocolat, we are committed to delivering products on time, within the delivery timeframe you select for your delivery option.

Privacy Statement

La Compagnie du Chocolat strictly applies law 78-07 of 6 January 1978 (French Republic), referred to as the ‘Law on Information Technology and Civil Liberties’, as well as the resulting ethical rules related to the personal information you provide when placing an order on our website. This personal information is protected, reported to the CNIL (equivalent to the Information Commissioner’s Office) and is exclusively reserved for use by our production staff. You have a right to access, modify, correct and delete your personal information.[N]In order to do so, please write to us at:
La Compagnie du Chocolat - Customer Services – 17 rue des Puits clos, 31000 Toulouse, France

Secure Payment

At La Compagnie du Chocolat, we guarantee the total security and flexibility of credit or debit card online or telephone payments, thanks to our payment system which we entrust to a service provider specialised in payment security. At La Compagnie du Chocolat, we guarantee the total confidentiality of your banking information, secured by the SSL Protocol, which automatically controls the validity of access rights when you pay by credit/debit card, and encrypts all transactions in order to guarantee confidentiality. We do not at any time know or keep information related to your debit/credit card.

Satisfied or your money back

Any product returned in its original packaging within 7 days will be refunded in full, once the visible fault of the delivered product has been verified.

Customer Services

Our Customer Services are available:
- by telephone: +33561123475, on Mondays (12pm-6pm) and from Tuesday to Saturday (10am-6pm)
- by email: contact@compagnie-chocolat.com

We will reply to any request for information within 48 hours. You can also write to us at: La Compagnie du Chocolat - Customer Services – 17 rue des Puits clos, 31000 Toulouse, France

At La Compagnie du Chocolat, in accordance with the Quality Charter, we guarantee the respect of certain common regulations in order to achieve a high-level of customer satisfaction.
As we aim for a high-level of customer satisfaction, we choose, select and check our products, ensuring they respect our tradition for using pure cocoa butter.
At La Compagnie du Chocolat, we provide a quality service with a high-level of availability, and guarantee that the conditions of the order you place are respected:
- Choice of products
- Price
- Chosen delivery day and location
- A friendly and polite welcome
- A clean and pleasant shop
- Staff with professional expertise, able to listen and advise
- An original and attractive window display
- Guarantee of orders and delivery times
- Visible and respected opening hours
- Respect for customer complaints